Privacy

ОМНИ УЕЛНЕС ООД, company ID (ЕИК) 208478634, address: гр. Плевен, ул. Вардар №5.

Contact: omninutrition@yahoo.com · +359 888 798 652

• first and last name;
• phone number;
• email address;
• delivery address or courier office/locker;
• order details (products, amount, payment method).

We process this data to perform our contract with you - to deliver your order and contact you if something goes wrong. The legal basis is art. 6(1)(b) GDPR (performance of a contract).

We send marketing emails only with your explicit consent. You can unsubscribe with one click from any email or by writing to us.

If you enter your name and phone at checkout but do not finish the order, we keep them so we can call and help you complete it (legitimate interest, GDPR art. 6(1)(f)). Only authorized administrators have access. We keep details for up to 30 days; completed orders leave the list. You can object at any time by contacting us. This is not marketing.

• the courier Speedy - only the data needed for delivery;
• our payment processor - for card payments.

We never sell or rent your data.

Accounting documents are kept for the period required by law. Other data is kept for up to 2 years after your last order, or until you withdraw consent.

You have the right of access, rectification, erasure, data portability and objection to processing. Write to us at omninutrition@yahoo.com or call +359 888 798 652.

You also have the right to lodge a complaint with the Bulgarian Data Protection Commission - cpdp.bg.

For internal statistics we store a random identifier in local storage (omni_metrics_visitor). We save its hash, the date, your approximate city based on your internet connection (no IP address) and whether you opened checkout with items or clicked our call button, without linking it to a name, phone or order. A click does not prove a completed call. Do Not Track disables measurement; blocked storage limits recognition of repeat visitors.

We use essential cookies for the cart and language selection. We also use the Meta Pixel (Meta Platforms Ireland Ltd.) to measure and show our ads on Facebook and Instagram: it records the pages you visit, the orders you place and the forms you send and, once you enter them, a hashed email, phone number, name and city to match your Meta profile. For this we keep an anonymous identifier in a cookie (_omni_xid). Orders and forms are also sent to Meta from our server (Conversions API) together with your IP address and browser, so they are not lost to ad blockers. We also use Google Analytics 4 (Google Ireland Ltd.) to understand how the shop is used: pages, products viewed, cart and orders, without your email or phone; it sets _ga cookies. You can limit this in Meta's ad settings, with Google's Analytics opt-out add-on or by blocking cookies in your browser.